Privacy Policy
1. WHAT IS THIS POLICY ABOUT?
This Policy explains what information we ( Special Body , hereinafter referred to as “we”, “Site”) receive about users, how we collect, use, store, transfer to third parties and protect it. By using the Site and our services, you agree to this Policy. If you do not agree, please stop using the Site.
This Policy is part of our Terms of Use and is linked to the Cookies Policy (see separate document on the Site).
2. TERMS
Personal data is information about an identifiable natural person (e.g. name, contacts, shipping address, IP address, cookie identifiers, etc.).
2.1 Processing — any action taken with data: collection, storage, use, transfer, deletion, etc. (with or without automation).
2.2 User - an individual or legal entity who visits or uses the Site.
2.3 Site - Special Body's online resource, accessible through web browsers at our current domain address.
2.4 Cookies are small text files stored in your browser; details are in the Cookies Policy.
2.5 IP address is a unique network identifier for a device.
3. WHAT DATA DO WE RECEIVE?
3.1. Data provided by you:
3.1.1 Full name/first name, phone number, email.
3.1.2 Delivery address/city, country.
3.1.3 Comments on the order, messages in feedback forms.
3.1.4 Credentials (if registering): login/password (hashed).
3.2. Data collected automatically:
3.2.1 Technical: IP address, browser type/version, OS, date and time of access, referring URLs.
3.2.2 Cookies and similar identifiers (see Cookies Policy).
3.2.3 Web analytics data in anonymized form (page views, events, conversions).
3.2.4 Refusing individual cookies may limit the operation of some functions (shopping cart, order processing, etc.).
4. WHY DO WE PROCESS DATA?
4.1 To provide services to the Site: accept and process orders, arrange delivery, maintain the cart and account.
4.2 To contact you: to inform you about the status of your order, to respond to your requests.
4.3 For payments and accounting: accepting payments, confirming transactions, tax obligations.
4.4 For security: fraud prevention, technical monitoring.
4.5 To improve the service: analytics of Site usage, testing of new functionality.
4.6 For marketing (with your consent): news, special offers, personal recommendations.
5. LEGAL GROUNDS
5.1 Agreement — fulfillment of your order and provision of service.
5.2 Consent — marketing communications, optional cookies.
5.3 Legal obligation — accounting/tax records, responses to lawful requests from authorities.
5.4 Legitimate interest — security, analytics in an impersonal form, improvement of the Site.
6. TRANSFER TO THIRD PARTIES
We can only provide data to the extent necessary for the operation of the service:
6.1 Delivery/logistics services - for shipping goods.
6.2 Payment providers — for processing payments/refunds.
6.3 IT solution providers — hosting, email marketing, analytics, anti-fraud.
6.4 Partner platforms/social networks (e.g. Meta/Facebook, Instagram, YouTube) - widgets/plugins and advertising tools used in accordance with their policies.
6.5 State bodies - only on the basis of current legislation.
We do not sell your personal data.
7. STORAGE
Data is retained for only as long as necessary for the purposes described above:
- contractual/tax - in accordance with the deadlines specified by law;
- account - while it is active;
- marketing mailings - until consent is withdrawn;
- technical logs - usually up to 12 months (may vary depending on security needs).
8. SAFETY
We apply technical and organizational measures (encryption, access control, backups, data minimization). No online system can guarantee absolute security, but we are constantly improving protection and responding to incidents.
9. YOUR RIGHTS
You have the right:
- access to your data and receive a copy;
- correction of inaccurate data;
- deletion ("right to be forgotten") in cases specified by law;
- restriction or objection to processing;
- withdrawal of consent (does not affect the lawfulness of processing prior to withdrawal);
- data transfer (if applicable).
Please send requests regarding rights via the “Contacts” form on the Site or to our email address (see section 13).
10. CHILDREN
Our services are not directed at anyone under the age of 14 (or such other age as may be determined by local law). We do not knowingly collect data from children. If you believe a child has provided us with data, please contact us and we will delete it.
11. INTERNATIONAL TRANSMISSIONS
If technically or organizationally the data is processed/stored outside your country, we provide appropriate protection guarantees (contracts with suppliers, standard contractual clauses, etc.).
12. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies for the operation of the Site, statistics and (with consent) marketing. Details are in the Cookie Policy. You can manage your settings via the consent banner and/or in your browser. Disabling some cookies may impair the operation of the Site.
13. FEEDBACK
If you have any questions about this Policy or data processing, please contact us through the Contacts section on the Site.
14. CHANGES TO THE POLICY
We may update this Policy from time to time. The new version will be effective upon posting on the Site (unless otherwise stated). Please review the updates from time to time.