Any questions left?
How is delivery and payment done?
Individual orders are made exclusively with full prepayment. After confirming the order and making 100% payment, we launch the product into production.
Delivery is carried out by Nova Poshta to the branch or post office you specify. Dispatch occurs immediately after production is completed. The cost of delivery is paid separately according to the carrier's tariffs.
After sending the order, we will send you a TTN number to track the package.
After full payment, we send your order by Nova Poshta and provide you with the TTN number.
Exchange and return
We care about every client and strive to make your experience with us flawless.
In accordance with Article 9 of the Law of Ukraine “On Protection of Consumer Rights” and Resolution of the Cabinet of Ministers of Ukraine No. 172 of March 19, 1994,
Products made to order cannot be exchanged or returned.
However, we are always there to make sure you are satisfied.
Therefore, we offer one free opportunity to adjust the product to adapt it to your individual wishes.
If the error was our fault (for example, incorrect dimensions, shortage or other discrepancies with the order),
We cover all shipping costs and perform processing at our own expense .
To agree on the details of the edit or correction, please contact us within 7 calendar days of receiving your order.
Why individual tailoring?
We chose the format of individual tailoring because we believe in the uniqueness of each person .
Mass production does not take into account the characteristics of the figure, desired comfort and precise style.
Custom manufacturing allows you to:
- achieve a perfect fit ,
- choose the exact size or parameters ,
- to create a high-quality, carefully sewn product , not "just another thing off the shelf."
This also allows you to avoid overproduction and make a conscious choice — in favor of quality, not quantity.
Is there delivery abroad?
Yes, we deliver internationally, except to the aggressor country.
The cost and delivery time depend on the country of destination and are selected individually.
After placing your order, we will contact you to coordinate all the details of international shipping.
Also, please note: custom sewing takes 7–10 business days before shipping.
Why full payment?
Each product, created according to your individual measurements, is a unique project made especially for you.
We purchase materials, develop patterns, spend the time of a team of craftsmen, and put our soul into something that cannot be used for other clients.
Full payment guarantees:
— booking fabric just for you;
— priority in the production schedule;
— confidence in a great fit.
— the ability to ensure the highest quality of performance without compromise.
— full communication during the order process
What parameters are needed?
For accurate and comfortable sewing, we need the following measurements:
- chest circumference
- girth under the chest
- waist circumference
- height
These parameters can be specified in a special form when placing an order.
If you have any difficulties with measuring - we will be happy to help ❤️